Privacy Policy

🔐 Privacy Policy

Cap & Culture UK

Last updated: 11 February 2026

Cap & Culture UK (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://www.capandculture.co.uk or purchase from us.

1. Who We Are

Cap & Culture UK
Email: info@capandculture.co.uk
Website: https://www.capandculture.co.uk

For the purposes of the UK General Data Protection Regulation (UK GDPR), we are the data controller.

2. Information We Collect

We may collect and process the following personal data:

Identity & Contact Data: name, billing address, delivery address, email address, phone number

Order & Transaction Data: products purchased, order history, payment confirmation

Technical Data: IP address, browser type, device information, cookies

Communications: emails or messages you send to us

We do not store full payment card details.

3. How We Collect Your Data

We collect personal data when you:

Place an order through our website

Subscribe to updates or marketing communications (where applicable)

Browse our website, through cookies and similar technologies

4. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contractual necessity – to process and fulfil your orders

Legal obligation – to comply with accounting, tax, and consumer laws

Legitimate interests – customer support, website security, fraud prevention

Consent – where you have explicitly opted in (e.g. marketing communications)

5. How We Use Your Data

Your data is used to:

Process, dispatch, and manage orders

Communicate with you regarding purchases or enquiries

Meet legal and regulatory obligations

Improve website performance and user experience

6. Sharing Your Data

We only share personal data where necessary, including with:

Payment processors (e.g. Stripe, PayPal)

Delivery providers (to fulfil shipping)

Website hosting and analytics providers

We never sell your personal data.

7. Data Retention

We retain data only for as long as necessary:

Order and invoice records: up to 6 years (legal requirement)

Customer enquiries: up to 12 months

Marketing data: until you unsubscribe

8. Your Rights

Under UK GDPR, you have the right to:

Request access to your personal data

Request correction of inaccurate data

Request deletion of your data

Restrict or object to processing

Withdraw consent at any time

To exercise your rights, contact info@capandculture.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

9. Cookies

Our website uses cookies to ensure functionality and analyse performance.
Where non-essential cookies are used, they are only placed with your consent via our cookie banner. You can manage cookies through your browser settings.

10. Data Security

We use appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, or misuse.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page.